Legal Documents

A19 Privacy Policy – How We Keep Your Data Safe

The security of your personal data is a19's top priority. This document clearly explains what information is collected, how it is stored, and what rights you have.

Last Updated: 1 January 2026  ·  English Version
SSL Encryption
Your Data, Secured to the Highest Standard
No Data Sales
Your data is never sold
User Control
Update or delete your data yourself
Secure Servers
Storage in Secure Data Centers
Transparent Policy
Fully transparent and straightforward
Support Ready
24/7 Privacy Support
01Introduction & Overview

A19 (a19.fun) is a trusted online betting platform in Bangladesh. We understand that when our members register or use our services, they share certain personal information with us. We believe members should have a full understanding of how that information is managed.

This Privacy Policy explains what information a19 collects, why it is collected, where it is stored, and when or with whom it may be shared. It also clearly sets out your rights regarding your personal data.

By using the a19 website or app, you agree to this Privacy Policy. If the policy changes, this page will be updated with a new date, and members will be notified by email of any significant changes.

Our Commitment

A19 never sells your personal data to third parties. Your information is used solely to improve our services and meet legal requirements.


02What Data We Collect

A19 collects various types of information from members. Some of this is provided directly by you, while some is collected automatically.

Types of Data Example Reason for Collection
Identity Information Name, date of birth, national ID number For age verification and KYC compliance
Contact Information Mobile number, email address For account communications and security alerts
Financial Information BKash/Nagad number, transaction history For payment processing and fraud prevention
Technical Information IP address, device information, browser For security and service improvement
Betting Data Betting history, favourite games Service Personalization & Responsible Gaming

Automatically collected data includes cookies, log files, and web beacons. These are used primarily to enhance user experience and troubleshoot website issues.


03How Your Data Is Used

A19 uses collected data strictly for defined purposes. We never gather or use information beyond what is necessary.

  • For account creation, verification, and management.
  • For processing all financial transactions, including deposits and withdrawals.
  • For managing bonuses, rewards, and promotional offers.
  • To detect and prevent fraud, money laundering, and other illegal activities.
  • To provide customer support and resolve complaints.
  • For monitoring and supporting responsible gaming programs.
  • To fulfill legal obligations.
  • To improve platform performance and security.

A19 never sells your data to third parties for advertising purposes. However, limited information may be shared with trusted partners who assist in delivering our services, and only under strict confidentiality agreements.


04Data Sharing & Disclosure

A19 does not disclose your personal data under normal circumstances. However, there are specific situations where information may be shared.

When Your Data May Be Shared
  • Payment Gateway: For processing transactions with payment services such as bKash and Nagad.
  • Legal Authorities: When required by court order or government investigation.
  • Security Partners: With fraud detection technology providers.
  • Business Changes: In the event of a change in ownership of a19, members will be notified in advance.

Only the minimum necessary information is shared in all cases. a19 ensures that third parties comply with our privacy standards.


05Data Protection Measures

A19 upholds the highest industry standards to protect your data. Our security infrastructure operates across multiple layers.

256-bit SSL Encryption
All data transmitted and received is protected with the highest level of SSL encryption.
Encrypted Database
All data stored on our servers is encrypted and cannot be read directly by anyone.
Two-Factor Authentication (2FA)
Mobile OTP verification at login prevents unauthorised access to your account.
Real-Time Monitoring
An automated monitoring system runs around the clock to detect suspicious activity.

However, no party can guarantee absolute security on the internet. Your vigilance matters too — use a strong password, never share it with anyone, and report anything suspicious to a19 immediately.


06Cookies & Tracking Technologies

A19 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

  • Essential Cookies: These are essential for maintaining your login session.
  • Functional Cookies: Used to remember your language preference and other settings.
  • Analytics Cookies: Helps us understand site usage patterns without revealing your identity.
  • Security Cookies: Used for fraud detection purposes.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.


07Your Rights

A19 believes every member should have full control over their personal data. That's why we guarantee the following rights.

Right of Access
You may request to see what data we hold about you at any time.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data when closing your account.
Right to Data Portability
You may request a copy of your data to download at any time.
Right to Restrict Processing
You may object to your data being used for specific purposes.
Right to Complain
If you believe your privacy has been violated, you may file a complaint directly with a19.

To exercise any of these rights, email us at support@a19.fun or reach out via Live Chat. All requests will be responded to within 30 business days.


08Data Retention Period

A19 does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations.

  • Data for active accounts is retained for the duration the account remains open.
  • Financial transaction records may be retained for up to 5 years for legal compliance purposes.
  • Any remaining data is permanently deleted within 2 years of account closure.
  • Data related to suspicious activity is retained until the investigation is concluded.

09Protection of Minors

A19's services are intended solely for individuals aged 18 and above. We never knowingly collect data from anyone under the age of 18.

If a minor or underage individual registers on a19 and this comes to our attention, the account will be closed immediately and all collected data will be deleted. If you are aware of a child using a19, please notify us.


10Policy Changes & Updates

A19 may update this Privacy Policy from time to time. Changes may be necessary due to technological developments, the addition of new services, or legal requirements.

Any changes will be reflected by updating the "Last Updated" date at the top of this page. For significant changes, registered members will receive 30 days' notice by email. Minor changes may be made without prior notice.

Stay Up to Date

Please check this page periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.


11Contact & Complaints

If you have any questions or concerns about this Privacy Policy, please contact our privacy team. We take all complaints seriously.

Privacy-related requests are responded to within 30 business days. If a matter requires more time, you will be notified in advance.

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